Boost Your Efficiency: Applying Supply Chain Management Principles to Your Work as an Executive Assistant

Boost Your Efficiency: Applying Supply Chain Management Principles to Your Work as an Executive Assistant

As an executive assistant or administrative professional, your role revolves around keeping everything running smoothly. Whether it’s scheduling meetings, managing communications, or ensuring resources are ready when needed, your responsibilities are all about delivering consistent, reliable support to your “client”—your executive, manager, or team.

Interestingly, the principles of supply chain management (SCM), which large organizations use to streamline operations and meet customer needs, can be highly useful for executive assistants too! In this post, we’ll explore how you can apply these principles to boost your productivity, minimize disruptions, and better support your team.


1. Customer Focus: Putting Your Client First

Supply Chain Principle: Supply chains begin with the customer. Every decision is geared toward meeting their needs and adding value.

How to Apply It: Just as companies keep the customer at the center of all processes, you can keep your executive’s or team’s preferences and priorities front and center. To do this:

  • Understand their work styles, preferred communication methods, and biggest pain points.
  • Anticipate needs based on their schedules or deadlines, and proactively offer support for upcoming tasks or projects.
  • Regularly check in for feedback to refine how you can add the most value.

Tip: Set reminders to touch base periodically, and document preferences in a quick-access reference sheet for easy, consistent support.


2. Demand Forecasting: Anticipate Needs in Advance

Supply Chain Principle: Forecasting demand helps companies balance supply with demand to prevent shortages or excess.

How to Apply It: Keep a close eye on the flow of work for your executive or team. Is there a big project or deadline approaching? Are certain times of the year busier than others? Anticipating workload spikes can help you stay one step ahead:

  • Develop a “project calendar” that includes peak periods, deadlines, and key milestones for both you and your executive.
  • For meetings, prepare in advance by gathering materials and scheduling follow-ups ahead of time, so nothing slips through the cracks.

Tip: Use project management tools or calendar apps to organize and track projects. Regularly review these with your executive to ensure everything aligns.


3. Inventory Management: Organize Resources for Easy Access

Supply Chain Principle: Good inventory management helps companies maintain optimal stock levels without waste.

How to Apply It: As an assistant, you deal with a “stock” of resources—from files and reports to office supplies and contacts. Make sure everything your executive needs is readily available, organized, and up-to-date:

  • Keep a “virtual inventory” of key documents, templates, and frequently used resources in an organized cloud folder.
  • Regularly update contact lists, expense reports, and any other resources they use often.
  • If you’re managing office supplies, create a monthly checklist to review and restock essentials.

Tip: If you work in a digital-heavy environment, consider using labeling systems or color-coding in your online folders to keep things quick and accessible.


4. Logistics and Transportation: Streamline Communication and Scheduling

Supply Chain Principle: Efficient logistics ensures goods arrive on time, minimizing delays.

How to Apply It: In your role, logistics often translates to communications, scheduling, and making sure people and information are where they need to be, when they need to be there:

  • Create a streamlined process for scheduling meetings, ensuring no conflicts and confirming details ahead of time.
  • Use shared digital calendars to coordinate with your team or clients on availability and deadlines.
  • For complex projects, track milestones in a project management tool and send reminders to keep everyone on schedule.

Tip: Set up email templates and automated responses to quickly manage frequently asked questions or requests for information.


5. Supplier Relationship Management: Build a Network of Reliable Contacts

Supply Chain Principle: Strong relationships with suppliers ensure smooth, consistent operations.

How to Apply It: Your “suppliers” could include vendors, other departments, or external partners your team depends on. Build strong connections so you can call on them for quick turnarounds, reliable resources, or special requests:

  • Regularly connect with key contacts, whether it’s through email check-ins, short meetings, or casual chats.
  • Keep detailed notes on vendors, contractors, or service providers, and use them as a reference for who can help with specific tasks or projects.

Tip: Maintain a directory of go-to contacts for various needs, from tech support to event planning, so you’re prepared for any request.


6. Information Flow and Visibility: Keep Communication Clear and Accessible

Supply Chain Principle: Real-time, transparent information flow is essential for decision-making and problem-solving.

How to Apply It: Keep all stakeholders in the loop to prevent misunderstandings and last-minute surprises. This includes:

  • Sending regular status updates to your executive or team on key tasks and any project blockers.
  • Documenting processes (such as travel arrangements, document requests, or meeting agendas) in shared documents or guides, so they’re accessible to everyone.
  • Encourage open communication for feedback on what’s working and what needs adjusting.

Tip: Use collaboration tools like Slack, Teams, or shared documents to centralize communications and reduce email overload.


7. Continuous Improvement: Keep Evolving for Greater Efficiency

Supply Chain Principle: Continuous improvement focuses on refining processes to increase quality and reduce waste.

How to Apply It: Every week or month, reflect on what’s working and what could be improved in your support processes:

  • Conduct quick self-reviews or feedback sessions with your executive to identify bottlenecks or inefficiencies.
  • Simplify workflows by creating templates for frequently used documents (meeting agendas, travel itineraries, etc.).
  • Stay updated on new tools and technologies that can streamline your work.

Tip: Schedule a weekly “wrap-up” session to assess progress, refine to-do lists, and organize tasks for the upcoming week.


Final Thoughts

By thinking of yourself as the “supply chain manager” for your executive or team, you can use these SCM principles to bring greater structure, organization, and efficiency to your role. This approach not only helps your clients succeed but also boosts your own productivity, making your day-to-day responsibilities more manageable. The result? Less stress, fewer last-minute surprises, and an executive who knows they can rely on you to keep everything running like clockwork.

Give these principles a try, and see how they can transform the way you work!

Why Assistant Pools Are Outdated – And How Administrative Departments Are the Future

In recent years, a trend has resurfaced in some organizations: “assistant pools.” Though pooling assistants may seem like an efficient solution, particularly as businesses look to streamline costs and resources, it often comes with substantial drawbacks. Assistant pools can lead to a sense of dehumanization, demotivation, and invisibility for administrative professionals.

So, what’s the alternative? I believe that the future lies in establishing an “Administrative Department” or “Assistant Network”—a structured approach similar to a tech or engineering team. By creating a department focused on professional development, clear roles, and training, organizations can better support their administrative staff and ultimately improve company-wide productivity and satisfaction.


What Are Assistant Pools?

“Assistant pools” refer to a system where multiple administrative professionals support a group of executives, managers and teams, often without individual assignments. In this setup, executives request support from a shared pool of assistants, and whoever is available at the moment takes on the task. This system may seem practical, especially when trying to cover high-demand periods or multiple departments, but it typically leads to several unintended consequences.

In an assistant pool, administrative professionals lose the ability to form personal, one-on-one relationships with executives. They often operate on a “next available” basis, which can result in a transactional, task-based dynamic rather than a partnership. This model doesn’t allow assistants to fully understand an executive’s specific needs, preferences, or goals, ultimately limiting the quality of support they can provide.


The Downsides of Assistant Pools

  1. Dehumanization and Lack of Ownership
    • In assistant pools, administrative professionals can feel like interchangeable parts. Without designated executive relationships, assistants lose the ability to understand their executives deeply, which can hinder their performance and leave them feeling undervalued.
    • When assistants aren’t assigned to specific executives, they lack the ownership that comes from a dedicated role, reducing their investment in long-term tasks and projects. This sense of disposability can be profoundly demotivating and leads many assistants to feel invisible within their organizations.
  2. Isolation and Decreased Morale
    • Assistant pools can create an isolating environment for administrative professionals. Without a dedicated network or department structure, they often work alone, lacking a team for support and collaboration. Pooling assistants reduces camaraderie, which can make the job feel lonely and, at times, undervalued.
    • When assistants lack the support of a team or a defined structure, it can also hinder their ability to advocate for themselves. A pooled environment may not have clear pathways for feedback, growth, or career advancement, which can contribute to job dissatisfaction and burnout.
  3. Limited Growth and Professional Development Opportunities
    • In assistant pools, administrative professionals often miss out on mentorship and professional development. Without a designated leader or clear career path, it’s challenging for assistants to gain visibility and grow in their roles. Executives who only interact with assistants in brief, transactional ways may overlook their potential, limiting growth opportunities.
    • With minimal access to training or dedicated resources, assistants in pools are often left to manage their own development. This limits their ability to learn new skills, implement best practices, or prepare for more advanced roles.

A Better Solution: The Administrative Department

To truly leverage the skills of administrative professionals, organizations should consider an alternative to assistant pools: an Administrative Department or Assistant Network. Instead of treating assistants as interchangeable resources, this structure would establish a department dedicated to supporting, developing, and empowering administrative staff.

What Does an Administrative Department Look Like?

“Imagine an Administrative Department structured similarly to a tech or engineering team, complete with dedicated leadership, career progression paths, and a culture of collaboration. In this structure, assistants have clear roles and titles that reflect their expertise, such as “Executive Assistant,” “Administrative Specialist,” or “Senior Operations Manager.”

This department wouldn’t just manage schedules and tasks; it would focus on enabling administrative professionals to grow, support each other, and excel in their roles. Regular team meetings, collaborative planning sessions, and mentorship opportunities would foster a sense of community and shared purpose.

Key Components of an Administrative Department

  1. Clear Roles and Structured Hierarchies
    • Administrative roles within this department would be clearly defined, with titles that reflect levels of experience and areas of expertise. This structure allows assistants to progress within the department, providing opportunities for advancement and specialization.
    • By establishing a formal hierarchy, administrative professionals have designated leadership and support, ensuring they’re not left to navigate challenges alone. This structure also empowers assistants to step into leadership roles, which can further enrich the department’s culture.
  2. Professional Development and Training
    • A primary function of an Administrative Department would be to provide executive assistants training. Training can include everything from advanced software skills and project management techniques to leadership skills and emotional intelligence.
    • Regular training programs, like those offered at companies such as Google, could even include training for executives. At Google, executives are trained on how to work effectively with their assistants before being assigned one. This proactive approach fosters stronger partnerships, reduces miscommunication, and helps executives fully leverage their assistants’ skills.
  3. Onboarding Programs and Specialized Resources
    • The department could also include a structured onboarding program tailored for new assistants. This onboarding would equip them with an understanding of their role, the tools they’ll use, and the company’s culture.
    • Specialized resources, such as templates, tools, and guides, could be shared within the department, ensuring that every assistant has access to best practices and efficient methods. This helps standardize high-quality support across the organization.
  4. Shared Resources and Collaboration Tools
    • Within an Administrative Department, assistants can share resources, like scheduling tools, project management software, and document templates. Instead of each assistant working independently, they can collaborate and share best practices, ensuring consistency across the board.
    • Collaboration tools also enable assistants to communicate easily, brainstorm solutions, and offer each other advice, further enhancing their ability to support the organization effectively.

The Benefits of an Administrative Department for Organizations

An Administrative Department offers clear advantages over assistant pools, benefiting not only the administrative professionals but also the organization as a whole.

Streamlined Workflows and Enhanced Agility

An Administrative Department brings structure and consistency to workflows, enabling assistants to work more effectively. With standardized practices, assistants can jump in and assist each other seamlessly, creating an agile support system that can adapt to changing demands without disrupting the overall workflow. This flexibility is particularly valuable in fast-paced environments where support needs can fluctuate.

Increased Engagement and Professional Satisfaction

A structured department provides a sense of community, growth, and belonging for administrative professionals. With clear roles, access to training, and paths for advancement, assistants are more likely to feel valued and motivated in their roles. This structure helps reduce turnover, boost morale, and foster loyalty within the organization, as assistants see a future for themselves within the company.

Clear Support and Defined Career Paths

One of the greatest challenges in assistant pools is the lack of a clear career trajectory. In an Administrative Department, assistants have the opportunity to grow within the organization, whether through managerial roles or specialized functions. Defined career paths not only retain top talent but also ensure that assistants have the guidance and mentorship they need to excel.

More Effective Executive Partnerships

With structured training for executives on how to work with assistants, the organization fosters strong, mutually respectful partnerships from the start. Executives who understand the best ways to leverage their assistants can delegate more effectively, reduce miscommunication, and ultimately achieve more. This approach also empowers assistants to advocate for their needs and establish a productive working relationship.


Conclusion: Embracing the Future of Administrative Support

The concept of assistant pools may seem like a convenient solution, but it’s ultimately limiting for both assistants and organizations. By contrast, an Administrative Department creates an empowering, supportive, and effective environment that recognizes the critical role administrative professionals play. Through dedicated executive assistants training, shared resources, structured onboarding, and career development, this approach transforms assistants into an essential, visible part of the organization’s success.

The future of administrative support isn’t about pooling resources—it’s about building a robust assistant network that values, develops, and leverages the skills of administrative professionals. Embracing an Administrative Department is a powerful step toward a modern, respectful, and efficient approach to supporting executives and driving organizational success.


Looking to Structure and Lead Your Administrative Team?

If you’re ready to elevate the structure and effectiveness of your administrative staff, check out our Corporate Services. We specialize in consulting, mentoring, and training your team to become true growth accelerators for your business. Our tailored approach helps you build a thriving Administrative Department that empowers your assistants, enhances productivity, and drives organizational success.

Contact us today to learn how we can support your team’s development and create a solid foundation for lasting growth.

A professional assistant in a blue suit with short grey and brown hair. Glasses and a smile.

Startup Mindset: Take Charge of Your Assistant Career by Clearly Defining Your Services

For administrative professionals and executive assistants who want more control over their careers, treating your role like a startup can be a game-changer. This unconventional mindset not only fosters increased efficiency and innovation but also leads to greater job satisfaction. By embracing a startup mentality, you can empower yourself to take charge of your career, set clear boundaries, and recognize the value you bring to your organization. Let’s explore how thinking like a startup and defining your services can help you thrive in your professional life.

Shift Your Perspective and Think Like a Founder

Take a moment for yourself. Close your eyes and imagine this: you are the CEO of your very own startup or a consultant running your agency that specializes in Executive Support Services. Now, picture your employer as your client. If you’re currently in the job market, think of it as you searching for your next big client—aka your future employer.

This mindset shift is powerful! It places you on equal footing with your employer, reminding you that you are a sought-after professional hired to deliver specialized services. You’re no longer just an employee—you’re a skilled business leader who understands the needs of your clients and provides impactful solutions.

Embracing this perspective is the first step toward gaining more autonomy and control over your professional life. It empowers you to make choices that resonate with your values and support your well-being. Now that we’ve begun this perspective shift, let’s explore how defining your services can help you set boundaries and clarify your value.

Define Your Services, Create Boundaries

As any savvy business owner knows, clearly defining your offerings is essential to success. This principle holds true for you as well! It’s time to take stock of the services you provide. Start by crafting a detailed list of your skills and contributions. A fun and effective way to do this is to imagine you’re setting up a website for your own business—what services would you highlight on your services page?

Here are a few examples to get you started:

  • Executive Support
  • Calendar Management
  • Travel Management
  • Project Management
  • Office Management
  • Event Planning
  • Onboarding Management
  • Culture Creation

By defining your services, you’ll not only clarify your role but also empower yourself to establish boundaries and negotiate your worth confidently.

Once you have your list, reflect on how each service aligns with your current job description and the expectations your employer has set.

Once you have your list, reflect on how each service aligns with your current job description and the expectations your employer has set. Concentrate on the core services your employer has explicitly requested you to provide. Additionally, take note of any responsibilities you’re handling that fall outside of these core services. If you identify several tasks that aren’t part of your job description, it may be time to approach your employer for a conversation about recalibrating your role.

Tip from our Founder, Lauren Bradley: Avoid putting everything you do on your job description. Many assistants make this mistake, which can result in being contractually obligated to provide a wide range of services. Instead, focus on the services that extend beyond the core requirements of your role. Determine which of these additional responsibilities are significant projects or require considerable effort. This insight can empower you to negotiate a new remuneration package—whether that means a higher salary, a bonus, or more PTO.

Think about it: if you hired a supplier and asked them to deliver five services, you wouldn’t expect them to suddenly take on five more without renegotiating their service agreement just because you requested it. Voila, boundaries!

This exercise can help you pinpoint areas where you not only meet but exceed expectations, as well as identify tasks that may fall outside your scope.

Understand the Value of Your Services

One of the most critical aspects of defining your services is understanding the value they bring to your “client”—your employer. Each service you offer should be framed in terms of its impact. For example, if travel management is one of your services, you might define that:

Travel Management – I handle all the travel logistics for executives, ensuring seamless and cost-effective journeys that prevent disruptions and reduce costs. By organizing a clear agenda and taking care of every detail, I create a comfortable travel experience that lets clients arrive relaxed and focused, ready to engage in high-stakes meetings without the stress of last-minute changes or travel headaches—allowing them to maximize their impact and effectiveness during their trip.

By articulating what you do, who you do it for, and the value it brings, you not only position yourself as an essential contributor to your organization’s success but also demonstrate a clear understanding of the business case for your role. This clarity not only reinforces your boundaries but also strengthens your case when it comes to negotiating your role or compensation.

Knowing the full range of your services equips you to communicate your boundaries effectively. If you notice that you’re taking on tasks beyond your defined services, you can leverage this knowledge to advocate for adjustments in your workload or negotiate for better compensation or additional benefits.

Conclusion

Defining your services and understanding their value is more than just an exercise in clarity; it’s a vital step toward owning your professional narrative and enhancing your career journey. By treating your role like a startup, you empower yourself to be proactive and intentional in your work. You’re not just an employee; you’re a talented consultant offering invaluable services. Embrace this mindset, set your boundaries, and watch as your career flourishes!

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Workshop for Assistants – Strategic Performance Review Preparation: Your Blueprint for Structured Self-Advocacy

November 21, 2024 @ 4:00 PM 6:00 PM GMT

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About the Workshop

Hate performance reviews? Not anymore! Unlock the power of effective performance reviews with The Officials’ transformative workshop. Designed for the ambitious administrative professional, this hands-on session will equip you with the skills and confidence needed to navigate and excel in your performance evaluations.

It’s time for you to take control of your performance review and make it work for you and your career!

Join Our Workshop Today

Blueprint for Success: Arm yourself with a comprehensive structure for your performance review that showcases your achievements and readiness for growth.

Self-Advocacy Script: Learn to articulate the value of your services in the context of your team and lead’s objectives, ensuring your work is seen as vital to collective targets.

Essential Preparation Resources: Dive into a curated collection of resources and checklists that will ensure you’re fully prepared to discuss your performance and aspirations.

Negotiating Renumeration and Benefits: Master the art of negotiation with key phrases and strategies that position you effectively for discussions about pay and perks.

Why Join?

Tailored Content: This workshop is crafted ‘for assistants by assistants’, ensuring relevance and practical application.

Convenience: Online access allows you to join from anywhere, fitting into your busy schedule without the need to travel.

Affordability: We provide high-quality training without the high costs, ensuring that you can invest in your professional development without financial strain. Did you know that HQ Members attend our skills workshops for free? Learn more here

Community Support: Benefit from group support meetings and network with peers who understand your challenges and share your goals.

Resource Rich: Leave with templates and resources that will help you to continue your growth beyond the workshop.

Who should attend?

This workshop is ideal for executive assistants, administrative professionals, and office managers – especially those who have had little to no formal training on performance reviews but are eager to enhance their review skills. If you’re looking to approach your next performance review with confidence and strategy, this is the workshop for you.

Secure your spot in this career-changing workshop and turn performance reviews into a powerful tool for your professional development.

Reserve your seat in the workshop today. Limited spots available, act swiftly.

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  • Members Only events
  • Free access to future Skills Workshops
  • Discount to Advanced Workshops + Mentorship
  • Officials Community – Global Assistant Network
  • Unlimited access to award-winning training platform
  • Assistant-centric course library
  • Helpful templates and resources made for assistants by assistant to help you get the job done

Special Offer #2:
Workshop + Annual HQ Membership

Get annual access to our online training and community platform and attend Skills Workshops for free!

£ 255 /Today then £230/year*
*Includes £25 Initial Joining Fee

SAVE £80+!
SAVE

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  • Powerful workshop
  • Templates + resources to get started
  • 1x License for the workshop replay
  • ANNUAL recurring subscription to The Officials HQ Training platform that comes with:
u003csvg aria-hidden=u0022trueu0022 data-prefix=u0022fasu0022 data-icon=u0022check-circleu0022 class=u0022svg-inlineu002du002dfa fa-check-circle fa-w-16u0022 role=u0022imgu0022 xmlns=u0022http://www.w3.org/2000/svgu0022 viewBox=u00220 0 512 512u0022u003eu003cpath fill=u0022currentColoru0022 d=u0022M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001zu0022u003eu003c/pathu003eu003c/svgu003e
  • Members Only events
  • Free access to future Skills Workshops
  • Discount to Advanced Workshops + Mentorship
  • Officials Community – Global Assistant Network
  • Unlimited access to award-winning training platform
  • Assistant-centric course library
  • Helpful templates and resources made for assistants by assistant to help you get the job done
A female assistants smiling in a leather jacket. She's just found decision making easy with The Secretary Problem.

How “The Secretary Problem” Can Help You Make Smarter Choices as an Admin Professional

Learn why optimal stopping is the key to making the right choice

Every day, administrative professionals are faced with countless decisions—whether it’s hiring a candidate, choosing a supplier, or picking the best venue for an event. The challenge? Making the “right” choice can feel impossible when options are numerous and there’s pressure to make a fast decision.

This is where a concept from mathematics, called The Secretary Problem, offers a unique perspective. The name alone makes it sound like it was made just for administrative professionals like you! It’s a classic mathematical problem that’s been used to guide strategic decisions across various fields. Let’s explore what the Secretary Problem is, how it applies to the choices you make, and why it can help you feel more confident in making well-timed decisions.

What is the Secretary Problem?

The Secretary Problem (sometimes called the “Optimal Stopping Problem”) describes a mathematical approach to selecting the best option from a sequence of choices—when you only get one chance to make that choice. Originally, this problem was framed around hiring a secretary: imagine you have a fixed number of candidates for the position. You have to evaluate each one in order, deciding whether to accept or reject them as you go. But here’s the catch: once you pass on a candidate, you can’t go back.

The goal is to figure out a strategy for identifying the best candidate without knowing who the remaining candidates are or how good they might be. Mathematicians studying the problem determined a clever way to maximize your chances of choosing the best candidate without looking at all of them.

How Does the Solution Work? The 37% Rule

The general solution to the Secretary Problem suggests that you should spend approximately 37% of your time (or the total number of choices) just evaluating options, without committing to any one choice. During this phase, you observe and set a benchmark based on the options you’ve seen. After reaching this 37% mark, you then select the first candidate that exceeds the benchmark set in the initial evaluation phase.

For instance, if you have ten candidates to interview, you’d evaluate the first four without making any offers. From candidate number five onward, you’d make an offer to the first one that surpasses those initial four in quality.

Why the Secretary Problem Matters for Admin Professionals

Understanding the Secretary Problem can help you in situations where:

  1. You have limited time and resources (e.g., reviewing a long list of suppliers or vendors).
  2. You need to make a choice without revisiting past options (e.g., deciding on a candidate for a temporary position).
  3. There’s pressure to choose the best option (e.g., selecting a venue for a VIP event).

Let’s look at how applying this strategy can help in practical ways.

Applications of the Secretary Problem in Admin Work

1. Selecting Candidates for Open Positions

When you’re assisting in the hiring process, The Secretary Problem can be a helpful framework. By evaluating candidates without committing in the initial stages, you can develop a sense of the “standard” before you make a hiring recommendation. This can help you feel more confident that the candidate you recommend later on is genuinely one of the best in the pool.

2. Choosing Vendors or Suppliers

From catering to office supplies, finding the right vendor can be time-consuming. Following the 37% rule, you could spend the initial 37% of your review time just comparing and taking notes. Then, commit to the first vendor who outshines the ones reviewed earlier, confident that you’ve sampled enough of the market to make a smart decision.

3. Making Decisions with Limited Information

When comparing venues, partners, or project timelines, decisions often need to be made with limited information. Applying the Secretary Problem can reduce decision fatigue and help you avoid second-guessing your choices. It offers a rational stopping point, so you don’t feel the need to endlessly search for “something better.”

Key Takeaways

  1. The Secretary Problem can help admin professionals approach choices strategically, ensuring they don’t rush to choose or endlessly search for the “perfect” option.
  2. Using the 37% rule as a guide can reduce decision fatigue, giving you a structured way to determine when you’ve seen enough options.
  3. Knowing when to stop (and that it’s mathematically backed) provides peace of mind when selecting the right candidate, vendor, or venue.

Whether you’re recruiting for a role, booking a supplier, or managing resources, understanding The Secretary Problem can be your secret weapon for making smarter, faster, and more satisfying decisions.

The next time you’re weighing a tough choice, remember The Secretary Problem and the 37% rule. It’s more than just math—it’s a tool that’s uniquely relevant to the decision-making challenges you face as an administrative professional.


Please note this page may contain affiliate links that support us to do what we do best. We only partner with products and services we love. You can read our Affiliate Disclaimer for more information.

Algorithms to Live By Book Recommendation

If you’re interested in learning more about practical algorithms that can simplify decision-making in work and life, I highly recommend Algorithms to Live By by Brian Christian and Tom Griffiths. This book dives into powerful strategies like the Secretary Problem and many others, offering insights into how computer science principles can help us navigate everyday choices.

Buy on Amazon

PA Show Autumn – Old Billingsgate, London

This is a promo image for an event  on technology for assistants at the PA Show, London.

October 15, 2024 @ 9:00 AM 5:00 PM BST

Come say hello at The PA Show Autumn Show! This intimate gathering offers a focused environment to empower and inspire through learning and networking amidst a community of like-minded individuals. You will gain cutting-edge skills, personal growth insights, and career advancement opportunities in a more personalised setting.

This year, Lauren, a top tech voice in the administrative industry and a PA Show attendee favorite, will deliver an impactful session on practical tech for administrative professionals.

Transform Your Admin Workflow: Practical Tech for 10x Productivity

Always a popular session so book fast or risk missing out.

Hey there, admin superstar! Ready to take your productivity to a whole new level? We’ve got you covered. Join us for a session designed just for you, where we’ll explore the latest tech tools to can make your workday smoother and more efficient. We are talking about game-changers here and you don’t need to be techy to have tech change your life.

What to Expect

Friendly, Interactive Learning: We know that tech can sometimes feel overwhelming, but don’t worry! We’re here to make it easy and enjoyable. We’ll walk you through how to use the latest tools to streamline your tasks, organise your workflows, and make your day-to-day work simpler.

Expert Guidance: With over 20 years of experience as an assistant, Lauren brings a wealth of knowledge and firsthand insight into what works best in the field. Her friendly, step-by-step approach will help you understand each tool’s functionality and show you how intuitive and user-friendly tech can be. With her expert guidance, you’ll feel confident and empowered to use these tools effectively.

What You’ll Get

Practical, Hands-On Skills: Discover how to use productivity tools that will immediately enhance your workflow. From managing tasks to scheduling meetings, we’ll show you how these tools can make your work life easier by helping you build processes faster, prioritise your to do list with a tap of your finger, and keep you expertly organised.

Live Demos of Customisable Tools: Watch us demo tech tools that are specifically designed for administrative professionals like you. These customisable tools will help you save time and get organised, giving you a great starting point to transform your workday. Including an exclusive live demo of The Admin Attaché, a completely customisable dashboard for assistants that assistants.

One assistant even said:

“I’ve downloaded and am going through the Admin Attaché. This is 🔥 – absolutely awesome and so much included, it just blows my mind. This needs to be out there for every assistant to use!”

Presentation and Helpful Videos: No need to bring your laptop—we’ve got you covered. You’ll walk away with a copy of the presentation and access to helpful videos that recap what we covered. These resources will conveniently help you revisit the session’s insights and implement what you’ve learned when you’re back at your desk.

Join Us and Transform Your Workday We’ve been there, and we understand how tech can seem daunting. But we promise to make it fun and approachable. Secure your spot in our session today and discover how practical tech tools can make your workday more productive and less stressful.

We can’t wait to see you there!

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A busy coworking space where assistants are sitting at laptops and working together.

Coworking + Coaching Clinic for Administrative Professionals

Coworking Sessions for Administrative Professionals

April 26, 2024 @ 1:00 PM 3:00 PM BST

Our coworking sessions for assistants give you time, accountability, and now, expert guidance!

Join us for a unique coworking session tailored for administrative professionals. This is your chance to clear your To Do List, work on a passion project, or prep for the coming week. Plus, we’re introducing an invaluable addition: our Coaching Clinic! Get personalized advice on refining your resume during the session.

What to expect

  • Each session we sit together and get stuff done.
  • Dedicated time to work on what’s important to you.
  • New! Coaching Clinic: Get expert advice on how to update your resume, develop your career, and more.
  • Accountability through goal setting.
  • Library Effect that promotes productivity as attendees work on mute to hit their goals.
  • Final check-in to celebrate the success of making progress.

All administrative professionals are welcome to attend

Anyone in the administrative professional community is welcome to attend including executive assistants, administrative assistants, personal assistants, virtual assistants, chiefs of staff, office managers, strategic business partners, receptionists and more.

Please note

Beta Testing > These sessions are a new medium for us so bare with us as we work on the format and experiment with what works best for you. Feedback is welcome.

Not yet a member?
Make It Official.

Did you know that HQ Members get to attend our coworking session for free?

Not only do you get access to these weekly sessions but you also gain access to:

– Helpful templates
– Exclusive events
– Professional development courses
– Our incredible global community

Join Today

HQ Member

HQ members can register via the Community.

*Please note this link is for subscribing members only.

Visit the Community

View Organizer Website

A busy coworking space where assistants are sitting at laptops and working together.

Coworking + Coaching Clinic for Administrative Professionals

Coworking Sessions for Administrative Professionals

April 12, 2024 @ 1:00 PM 3:00 PM BST

Our coworking sessions for assistants give you time, accountability, and now, expert guidance!

Join us for a unique coworking session tailored for administrative professionals. This is your chance to clear your To Do List, work on a passion project, or prep for the coming week. Plus, we’re introducing an invaluable addition: our Coaching Clinic! Get personalized advice on refining your resume during the session.

What to expect

  • Each session we sit together and get stuff done.
  • Dedicated time to work on what’s important to you.
  • New! Coaching Clinic: Get expert advice on how to update your resume, develop your career, and more.
  • Accountability through goal setting.
  • Library Effect that promotes productivity as attendees work on mute to hit their goals.
  • Final check-in to celebrate the success of making progress.

All administrative professionals are welcome to attend

Anyone in the administrative professional community is welcome to attend including executive assistants, administrative assistants, personal assistants, virtual assistants, chiefs of staff, office managers, strategic business partners, receptionists and more.

Please note

Beta Testing > These sessions are a new medium for us so bare with us as we work on the format and experiment with what works best for you. Feedback is welcome.

Not yet a member?
Make It Official.

Did you know that HQ Members get to attend our coworking session for free?

Not only do you get access to these weekly sessions but you also gain access to:

– Helpful templates
– Exclusive events
– Professional development courses
– Our incredible global community

Join Today

HQ Member

HQ members can register via the Community.

*Please note this link is for subscribing members only.

Visit the Community

View Organizer Website

A busy coworking space where assistants are sitting at laptops and working together.

Coworking + Coaching Clinic for Administrative Professionals

Coworking Sessions for Administrative Professionals

April 5, 2024 @ 1:00 PM 3:00 PM BST

Our coworking sessions for assistants give you time, accountability, and now, expert guidance!

Join us for a unique coworking session tailored for administrative professionals. This is your chance to clear your To Do List, work on a passion project, or prep for the coming week. Plus, we’re introducing an invaluable addition: our Coaching Clinic! Get personalized advice on refining your resume during the session.

What to expect

  • Each session we sit together and get stuff done.
  • Dedicated time to work on what’s important to you.
  • New! Coaching Clinic: Get expert advice on how to update your resume, develop your career, and more.
  • Accountability through goal setting.
  • Library Effect that promotes productivity as attendees work on mute to hit their goals.
  • Final check-in to celebrate the success of making progress.

All administrative professionals are welcome to attend

Anyone in the administrative professional community is welcome to attend including executive assistants, administrative assistants, personal assistants, virtual assistants, chiefs of staff, office managers, strategic business partners, receptionists and more.

Please note

Beta Testing > These sessions are a new medium for us so bare with us as we work on the format and experiment with what works best for you. Feedback is welcome.

Not yet a member?
Make It Official.

Did you know that HQ Members get to attend our coworking session for free?

Not only do you get access to these weekly sessions but you also gain access to:

– Helpful templates
– Exclusive events
– Professional development courses
– Our incredible global community

Join Today

HQ Member

HQ members can register via the Community.

*Please note this link is for subscribing members only.

Visit the Community

View Organizer Website

A busy coworking space where assistants are sitting at laptops and working together.

Coworking + Coaching Clinic for Administrative Professionals

Coworking Sessions for Administrative Professionals

March 15, 2024 @ 1:00 PM 3:00 PM GMT

Our coworking sessions for assistants give you time, accountability, and now, expert guidance!

Join us for a unique coworking session tailored for administrative professionals. This is your chance to clear your To Do List, work on a passion project, or prep for the coming week. Plus, we’re introducing an invaluable addition: our Coaching Clinic! Get personalized advice on refining your resume during the session.

What to expect

  • Each session we sit together and get stuff done.
  • Dedicated time to work on what’s important to you.
  • New! Coaching Clinic: Get expert advice on how to update your resume, develop your career, and more.
  • Accountability through goal setting.
  • Library Effect that promotes productivity as attendees work on mute to hit their goals.
  • Final check-in to celebrate the success of making progress.

All administrative professionals are welcome to attend

Anyone in the administrative professional community is welcome to attend including executive assistants, administrative assistants, personal assistants, virtual assistants, chiefs of staff, office managers, strategic business partners, receptionists and more.

Please note

Beta Testing > These sessions are a new medium for us so bare with us as we work on the format and experiment with what works best for you. Feedback is welcome.

Not yet a member?
Make It Official.

Did you know that HQ Members get to attend our coworking session for free?

Not only do you get access to these weekly sessions but you also gain access to:

– Helpful templates
– Exclusive events
– Professional development courses
– Our incredible global community

Join Today

HQ Member

HQ Members will see a link to register for free if they are logged into their account.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
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The Officials Team

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