Female assistants speaking in a meeting to her female boss. She has curly hair, blue sweater, and is holding a clip board.

Reframe, Reflect, Renegotiate: How to Master Performance Reviews

Performance reviews are often viewed with a mix of anxiety and dread, especially for assistants juggling year-end deadlines and the pressure of self-evaluation. But what if you shifted your perspective? Instead of seeing a performance review as a test, treat it as a strategic opportunity to showcase your contributions, align with your manager’s goals, and advocate for your future.

The key lies in three steps: Reframe, Reflect, and Renegotiate. By adopting this approach, you can turn performance reviews into a moment of empowerment and professional growth.

Step 1: Reframe – Viewing Yourself as a Consultant

To take control of performance reviews, start by reframing your mindset. Instead of thinking of yourself as an employee being evaluated, see yourself as a consultant or the founder of a startup. Your employer isn’t just your boss—they’re your client, and your job is to provide services that help them succeed.

This shift helps you:

  • Focus on Value: Frame your contributions in terms of the impact they’ve had on your manager or organization.
  • Stay Objective: Detach from emotions or insecurities and approach the review with the professionalism of a business check-in.
  • Advocate for Yourself: Remember, no successful consultant offers extra services without fair compensation—why should you?

Example:
Instead of saying, “I handled scheduling,” highlight your value: “I managed a complex calendar, ensuring my manager had adequate preparation time, which led to a 30% reduction in meeting conflicts.”

Step 2: Reflect – Showcasing Services Rendered

Reflection is critical to a successful review. This is your chance to showcase the services you’ve provided and the value you’ve delivered over the year. Take stock of your accomplishments, connect them to organizational goals, and quantify your impact wherever possible.

How to Reflect Effectively:

  1. Review Your Goals: Look back at the targets from your last review. What have you achieved? Where did you exceed expectations?
  2. Highlight Wins: Use specific examples to illustrate your contributions. Focus on outcomes rather than just tasks.
    • Task-Oriented Statement: “I organized team events.”
    • Outcome-Oriented Statement: “I organized team events that improved engagement scores by 15%.”
  3. Acknowledge Challenges: If you fell short in some areas, don’t shy away. Instead, demonstrate how you addressed those challenges or what you learned from them.

Pro Tip:
Keep a running “achievement tracker” throughout the year. Jotting down wins, feedback, and milestones as they happen will make this step far less daunting.

Step 3: Renegotiate – Advocating for Your Future

The final and most empowering step is renegotiation. Just as a consultant would revisit a contract after delivering value, use your performance review to discuss adjustments to your role, compensation, or opportunities for growth.

How to Approach Renegotiation:

  • Present Your Case: Summarize your accomplishments and how they’ve benefited the organization. Be clear about the value you’ve brought to the table.
  • Propose Solutions: Identify additional services or responsibilities you could take on, but tie them to appropriate adjustments in pay, title, or resources.
    For example: “I’ve noticed a gap in onboarding efficiency. I’d like to take ownership of improving the process, but I’d also like to discuss how my compensation can reflect this expanded role.”
  • Be Specific About Your Ask: Whether you’re requesting a raise, new title, or professional development opportunities, be direct and confident.

Renegotiation Doesn’t Mean Conflict:
Approach this conversation as a partnership adjustment, not a demand. Frame it as ensuring mutual success: “To continue delivering value at this level, I’d like to revisit my compensation and role expectations.”

Bringing It All Together

By reframing your mindset, reflecting on your contributions, and renegotiating your terms, you can turn performance reviews into a powerful tool for growth. This approach not only helps you showcase your value but also sets a tone of professionalism and confidence that will resonate with your employer.

Remember:
You’re not just an assistant—you’re a strategic partner, delivering essential services that keep the organization moving forward. Own your contributions, advocate for your worth, and use this opportunity to build a stronger, more rewarding professional relationship.


Ready to Take Your Performance Review to the Next Level?
Join us for our upcoming workshop, Strategic Performance Review Preparation: Your Blueprint for Structured Self-Advocacy. This live, interactive session is designed specifically for assistants like you. Learn how to highlight your accomplishments, structure your self-evaluation effectively, and confidently advocate for your worth. Don’t miss this opportunity to gain actionable strategies and practical tools to shine during review season. Register here to secure your spot!

A female assistants smiling in a leather jacket. She's just found decision making easy with The Secretary Problem.

How “The Secretary Problem” Can Help You Make Smarter Choices as an Admin Professional

Learn why optimal stopping is the key to making the right choice

Every day, administrative professionals are faced with countless decisions—whether it’s hiring a candidate, choosing a supplier, or picking the best venue for an event. The challenge? Making the “right” choice can feel impossible when options are numerous and there’s pressure to make a fast decision.

This is where a concept from mathematics, called The Secretary Problem, offers a unique perspective. The name alone makes it sound like it was made just for administrative professionals like you! It’s a classic mathematical problem that’s been used to guide strategic decisions across various fields. Let’s explore what the Secretary Problem is, how it applies to the choices you make, and why it can help you feel more confident in making well-timed decisions.

What is the Secretary Problem?

The Secretary Problem (sometimes called the “Optimal Stopping Problem”) describes a mathematical approach to selecting the best option from a sequence of choices—when you only get one chance to make that choice. Originally, this problem was framed around hiring a secretary: imagine you have a fixed number of candidates for the position. You have to evaluate each one in order, deciding whether to accept or reject them as you go. But here’s the catch: once you pass on a candidate, you can’t go back.

The goal is to figure out a strategy for identifying the best candidate without knowing who the remaining candidates are or how good they might be. Mathematicians studying the problem determined a clever way to maximize your chances of choosing the best candidate without looking at all of them.

How Does the Solution Work? The 37% Rule

The general solution to the Secretary Problem suggests that you should spend approximately 37% of your time (or the total number of choices) just evaluating options, without committing to any one choice. During this phase, you observe and set a benchmark based on the options you’ve seen. After reaching this 37% mark, you then select the first candidate that exceeds the benchmark set in the initial evaluation phase.

For instance, if you have ten candidates to interview, you’d evaluate the first four without making any offers. From candidate number five onward, you’d make an offer to the first one that surpasses those initial four in quality.

Why the Secretary Problem Matters for Admin Professionals

Understanding the Secretary Problem can help you in situations where:

  1. You have limited time and resources (e.g., reviewing a long list of suppliers or vendors).
  2. You need to make a choice without revisiting past options (e.g., deciding on a candidate for a temporary position).
  3. There’s pressure to choose the best option (e.g., selecting a venue for a VIP event).

Let’s look at how applying this strategy can help in practical ways.

Applications of the Secretary Problem in Admin Work

1. Selecting Candidates for Open Positions

When you’re assisting in the hiring process, The Secretary Problem can be a helpful framework. By evaluating candidates without committing in the initial stages, you can develop a sense of the “standard” before you make a hiring recommendation. This can help you feel more confident that the candidate you recommend later on is genuinely one of the best in the pool.

2. Choosing Vendors or Suppliers

From catering to office supplies, finding the right vendor can be time-consuming. Following the 37% rule, you could spend the initial 37% of your review time just comparing and taking notes. Then, commit to the first vendor who outshines the ones reviewed earlier, confident that you’ve sampled enough of the market to make a smart decision.

3. Making Decisions with Limited Information

When comparing venues, partners, or project timelines, decisions often need to be made with limited information. Applying the Secretary Problem can reduce decision fatigue and help you avoid second-guessing your choices. It offers a rational stopping point, so you don’t feel the need to endlessly search for “something better.”

Key Takeaways

  1. The Secretary Problem can help admin professionals approach choices strategically, ensuring they don’t rush to choose or endlessly search for the “perfect” option.
  2. Using the 37% rule as a guide can reduce decision fatigue, giving you a structured way to determine when you’ve seen enough options.
  3. Knowing when to stop (and that it’s mathematically backed) provides peace of mind when selecting the right candidate, vendor, or venue.

Whether you’re recruiting for a role, booking a supplier, or managing resources, understanding The Secretary Problem can be your secret weapon for making smarter, faster, and more satisfying decisions.

The next time you’re weighing a tough choice, remember The Secretary Problem and the 37% rule. It’s more than just math—it’s a tool that’s uniquely relevant to the decision-making challenges you face as an administrative professional.


Please note this page may contain affiliate links that support us to do what we do best. We only partner with products and services we love. You can read our Affiliate Disclaimer for more information.

Algorithms to Live By Book Recommendation

If you’re interested in learning more about practical algorithms that can simplify decision-making in work and life, I highly recommend Algorithms to Live By by Brian Christian and Tom Griffiths. This book dives into powerful strategies like the Secretary Problem and many others, offering insights into how computer science principles can help us navigate everyday choices.

Buy on Amazon

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Empower Hour- Peer Support Group for Administrative Professionals [Dec 2024]

December 10, 2024 @ 5:00 PM 6:00 PM GMT

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

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The Officials Team

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Empower Hour- Peer Support Group for Administrative Professionals [Nov 2024]

November 12, 2024 @ 5:00 PM 6:00 PM GMT

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

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The Officials Team

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Empower Hour- Peer Support Group for Administrative Professionals [Oct 2024]

October 8, 2024 @ 5:00 PM 6:00 PM BST

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

x
The Officials Team

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Empower Hour- Peer Support Group for Administrative Professionals [Sep 2024]

September 24, 2024 @ 5:00 PM 6:00 PM BST

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

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The Officials Team

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Empower Hour- Peer Support Group for Administrative Professionals [Jul 2024]

July 9, 2024 @ 5:00 PM 6:00 PM BST

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

x
The Officials Team

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Empower Hour- Peer Support Group for Administrative Professionals [Jun 2024]

June 18, 2024 @ 5:00 PM 6:00 PM BST

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

x
The Officials Team

A picture of a purple and pink swirling galaxy full of starts with the words overlaid "The Officials Empower Hour"

Empower Hour- Peer Support Group for Administrative Professionals [May 2024]

May 14, 2024 @ 5:00 PM 6:00 PM BST

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

x
The Officials Team

A picture of a purple and pink swirling galaxy full of starts with the words overlaid "The Officials Empower Hour"

Empower Hour- Peer Support Group for Administrative Professionals [Apr 2024]

April 16, 2024 @ 5:00 PM 6:00 PM BST

In our inclusive community, we share valuable insights and provide unwavering support to boost your administrative career.

Consider us your extended network of accomplished colleagues who genuinely care about your success, both in your professional and personal life. We’re here to ensure you flourish in your administrative career while navigating the unique challenges and opportunities of your role.

Join us and connect with like-minded professionals who understand your journey. Let’s empower each other to excel in our roles and seize the opportunities that lie ahead. Don’t miss out on the chance to be part of this supportive and empowering community dedicated to administrative professional training. Your future self will thank you!

Prepping for the session

Come prepared with questions and think about your recent breakthroughs and breakdowns as we often go around and share. This is a safe space to share and connect with those who know what it’s like and can lend support and advice. 

Breakthroughs – A bit like weekly wins. These are good things that have happened in your personal or professional life.

Breakdowns – Things you are stuck on and trying to power through in your personal or professional life.

Feel free to email hello@jointheofficials.com if you have any questions that we can prepare for ahead of time.

This is an Officials HQ member-only event. Log into your account to see registration for this event.
Not yet a member? We need voices like yours, please check out our HQ Membership.

This is a member's only event.

You can find more information on our memberships here.

If you feel this is an error, email us at support@jointheofficials.com and copy the URL into the email.
We'll get to the bottom of it for you.

x
The Officials Team