Hey Officials! đź‘‹
As many of you know, The Officials is built for administrative professionals, by administrative professionals. Everything you see in HQ and in the Dossier comes directly from real conversations, challenges, and requests from this community.
We’re evolving as your needs evolve. And we want to give you a clearer look at what you’ve helped shape and what’s coming next.
The Official Lore
We’ve had a lot of new Officials join recently, so it feels like the right time to share where this all started.
I created The Officials back in 2015. Yes, it’s that old.
At the time, I had just landed a new role in a new city, and I was struggling. Not with the obvious parts of the job, but with the real stuff.
How do you manage suppliers properly?
How do you chase an executive who keeps cancelling your 1:1s?
How do you solve problems that only exist in this role?
I went looking for training and support, and honestly, I wasn’t impressed. It either wasn’t built by someone who had actually done the job, it was outdated, it was expensive, or it only existed in person.
At the same time, I had a two-year-old and a busy job. I didn’t have the luxury of attending in-person sessions or blocking out full days to learn. I needed something flexible. Something I could tap into when I actually had time. I also knew I wasn’t the only one.
So instead of waiting for something better to exist, I built it. I started a small online community and invited administrative professionals doing interesting work at companies I admired. The goal was simply to create a space where we could ask questions, share knowledge, and actually help each other without judgement.
Over time, that community grew.
Five years later, we moved back to the UK, and things started to shift. What had been a small, location-based community became a global network.
Around that time, I started getting asked to mentor people. A lot. I didn’t fully know what that meant at first, but it was consistent enough that I paid attention. So we launched a pilot program an through that experience I realised something important. Everyone was asking the same questions or had very similar problems they were trying to solve both personally and professionally.
Part of my background is in instructional design, so I began turning that repeated advice into structured training. Courses people could access anytime, without needing to pay for 1:1 support unless they wanted to go deeper.
The goal was simple.
Make sure there’s always help available, at any price point.
And naturally, tech became a bigger part of that.
Not just because the role was changing, but because it was something I had real experience in and could teach in a practical way.
And that’s what The Officials is today.
Built from real work, real problems, and real solutions.
Where We’re Going
If you know our origin story, you know that The Officials has had many iterations because the needs of our members are changing. With that in mind, we are focusing on a few key areas:
Tech & AI
The demand for AI and tech skills is undeniable.
AI and tech skills are now required in the role, whether you feel ready or not.
You’ll see more hands-on training, real use cases, and practical applications.
Marta is also stepping in to lead our AI training pathways with interviews, training sessions, and more structured learning.
Modern Skill Sets
Let’s be honest. Training in this industry is inconsistent at best. We’ve worked with Officials aged 17 to 70, with 0 to 20+ years of experience. The one constant is that there are gaps in everyone’s knowledge.
So we’re doubling down on the core skills in a way that reflects how the role actually operates today. You can expect our trademark hacks, practical tips, and how to leverage tech in each of these skills.
Because if your foundations aren’t solid, AI won’t fix that. It will just scale it.
Upgrades to HQ
HQ is our MVP. It’s where everything comes together. We love hosting our community platform on Mighty Networks, as they are rolling out new features constantly. So we’re working like crazy behind the scenes to keep up with those releases and improve your experience. That means things like Weekly Champions, live streams, better onboarding, and more.
You’ll see changes. Some small, some bigger. All of it to make your experience inside HQ easier and more enjoyable, while bringing you exactly what you need.
So here’s the invitation
Keep telling us what you need. Keep asking questions. Keep sharing what’s happening in your role. Keep telling us where you feel stuck, where you want to grow, and what would make the biggest difference to your career right now.
Because that’s how The Officials has always been built. Not from boardrooms. Not from theory. Not from people guessing what assistants need. From you.
Every course we create, every Tech Hack we host, every resource we build, and every improvement we make inside HQ starts with listening to this community.
And if you’re ready to go further, that’s exactly what Premium HQ access is for. Premium HQ gives you deeper access to training, live sessions, replays, practical resources, and community support designed to help you grow faster, stay current, and feel more confident in your role.
It’s for Officials who don’t just want to keep up, they want to level up.
So if you’ve been watching from the sidelines, this is your sign to step in. And if you’re new here, welcome. You’ve joined at a very exciting time. We’re building something modern, practical, and future-ready for administrative professionals who know they’re capable of more.
We can’t wait for you to build what’s next with us. 🚀