Need some help?
Below you will find support for common issues.
If you still need help, scroll down to Contact Us and complete the form.
Help Center
My Account
Logging into my account
Login Page
First let’s make sure you are on the right page to log into your account.
1. Please go to https://jointheofficials.com/login/
2. You can also find the Log In link on most of our pages.
3. Use the email and password you chose when signing up for The Officials. If you have not yet created an account then you will need to do so first.
If you wish to join but have not yet done so, please visit this page here. Our membership is only open during certain times of the year. If the membership is open you will be directed to the sign-up page. If it is closed you will be directed to the waitlist page where you can register your interest.
If you are having any issues with the above steps please can you send a screenshot with a description of your issues to support@jointheofficials.com.
Updating my details (Address, email, etc)
So you want to change your email address no problem at all!
However, please note that you cannot change your Username which is automatically assigned as the email you originally signed up with. This is only needed for logging into the site.
1. Log into your account
2. Once logged in, click on My Account.
3. Update the email field with the appropriate email
4. Click Save Profile towards the bottom of the page
Now when you login next you MUST use your new email address as your email is your username.
If you are having any issues with the above steps please can you send a screenshot with a description of your issues to support@jointheofficials.com.
Canceling my membership
We are sorry to see you go but we understand everyone’s needs my change from time to time.
We made sure that all Officials have the power to update/cancel their accounts as and when they need to with as little fuss as possible.
Which invoice do we send you for your membership?
The way you cancel your membership will depend on how you receive invoices from us.
Check your emails and determine which invoice style you receive.
Invoice A
Legacy System
If your invoices look like this, click the button below.
Invoice B
Current System
If your invoices look like this, click the button below.
Most members that joined Nov 2021 or later will fall in this category
Courses
Adding my certificates to my LinkedIn profile
Adding My Certificates To My LinkedIn Profile
You can add your certificates to your LinkedIn profile in two ways. The first is to add it under the Certificates section. The second is to actually attach your certificates for all to see.
Add under the Certificates section
Use the LinkedIn instructions for adding Certificates to your profile.
Attach certificates to your profile
Use the LinkedIn instructions for adding Featured Work to your profile.
Contact Us
Customer Support Request Form
Please use this form to submit any bugs or issues you are experiencing. Please use the “Message” area to describe your issue/request in as much detail as possible. You can also email support@jointheofficials.com.