Updating your account details
Want to update your payment details? Or change your subscription status?
No problem. To get you to the right place answer the question below.
Which receipt do we send you for your membership?
The way you access your account details for your membership will depend on how you receive receipts from us. A while back we changed our payment gateway system which means some of our customers may still be on the legacy system and newer customers are in the new system.
Check your emails and determine which receipt style you receive.
Thrivecart Receipt
Most members who have join from November 2021 or later will have received this receipt.
Tap below or tap the link at the bottom of your receipt to go to the Customer Hub.
🎥 If you need further help watch this video.
Legacy Receipt
Most members who have join BEFORE November 2021 will have received this receipt.
🎥 If you need further help watch this video.
Need extra support?
Feel free to email us at support@jointheofficials.com.